Refund policy

US Returns

To return a product, contact the client services team at concierge@danimas.com with the name, delivery address, and order number from your purchase. You will be emailed a return shipping label, and $15 will be deducted from the return amount. For authorized returns, adhere the USPS or UPS return label onto your return package, and return your package via an authorized location, drop-off point, or scheduled pick up. Please do not combine returns from multiple orders in the same return shipment, as this will delay the processing of your return.

Returned products must be in their original condition, unworn, with all tags attached. Upon receipt of returned goods, Danimás reserves the right to deny the return if the products do not meet policy requirements. Danimás accepts returns on domestic US web orders within 30 days from the delivery date. All Danimas.com returns must be returned by sending back directly to our warehouse.

 

Refunds

Refunds will be processed in the original form of payment within five business days for the value of the returned products minus the shipping cost. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time.

If you would like to exchange an item, please contact the customer service team at concierge@danimas.com. We ask that you return your original order following the return instructions listed above, and place a new order online for the replacement item.

 

Return Policy

Danimás accepts returns received within 30 days from the date of receipt on items that are unused, unworn, and have their original tags attached. Final Sale items are not eligible for return.

We do not assume responsibility for reimbursement or compensation in the event that a package is lost, stolen, or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return requirements.